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EpicCare Link FAQs

EpicCare Link is Epic's web-based application for connecting Hendricks Regional Health (HRH) to community practices.

How does EpicCare Link work?
EpicCare Link provides HRH affiliated providers with secure access to their patients’ electronic health record information and test results from HRH facilities.

What computer equipment does EpicCare Link require?
EpicCare Link is a web-based service that requires no installation on your servers or computers. To access EpicCare Link you need a high-speed or DSL internet connection and current version of Internet Explorer, Mozilla Firefox, Safari or Chrome. It is recommended that your computer screen resolution be 1024 x 768 pixels for an optimal display.

Is there a fee for using EpicCare Link? 

No, HRH provides EpicCare Link at no cost to our affiliated and referring providers. 

What information is available within EpicCare Link?
EpicCare Link provides view-only access to a patient's HRH health record, including lab results, diagnostic test results, hospitalization records, procedural information, discharge instructions, progress notes, medications, allergies, medical history and more.

How do I sign up for EpicCare Link?
[Click here] to request access.

What kind of role should I select?
Users can have one of the following four roles in EpicCare Link.
  • Provider: Select this role if you are the physician provider in your practice.
  • Clinical staff: Select this role if you work in a health care facility or practice, but you are not a provider.
  • Non-Clinician: Select this role if you provide billing, coding, scheduling or other non-clinical services.  
  • Regulatory and Compliance: Select this role if you provide oversight or review services on behalf of HRH.
What if I need technical assistance?
Please contact (317) 718-4040 or support@hendricks.org.