Hendricks Regional Health is proud to announce that it has achieved the Healthgrades 2015 Outstanding Patient Experience Award™. Hendricks Regional Health is one of only 16 hospitals nationwide to be recognized in the top five percent in the nation for Outstanding Patient Experience for eight consecutive years. The hospital was identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.  
   
Healthgrades evaluated the 3,575 hospitals nationwide that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January through December, 2013.

“At Hendricks Regional Health, we truly care about our patients and we are committed to providing them with an exceptional experience while they are in our care,” says Hendricks Regional Health President & CEO, Kevin Speer. “That compassion is clearly felt by our patients. Our entire management team is proud of our associates for the positive attitude and extraordinary efforts it took to achieve this long-standing recognition.”

Healthgrades evaluated hospitals’ performances by applying a scoring methodology to 10 patient experience measures, using data collected from a 27-question survey of each hospital’s patients. The survey questions focus on patients’ perspectives of their care in the hospital.  Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs.  The measures also include whether a patient would recommend the hospital to friends or family.
 
In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which, in addition to number of survey responses, includes clinical performance thresholds.  Nationally, 3,005 hospitals met those requirements with 452 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction. Hendricks Regional Health’s performance places them among the top five percent in the nation.

“Today, more than ever before, consumers face decisions – and research their options – relating to where to obtain care, so factors like patient experience are increasingly important,” said Evan Marks, Chief Strategy Officer, Healthgrades.  “Consumers can have confidence that hospitals that have achieved the Healthgrades 2015 Outstanding Patient Experience Award deliver a positive experience for the patient during their hospital stay.”

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: www.Healthgrades.com/quality today.

Since 1962, Hendricks Regional Health has served as the area's leading healthcare provider by delivering innovative care with a personal touch. The hospital strives to be the indispensable healthcare partner to patients, payers, physicians, associates and employers. Licensed by the Indiana State Department of Health and accredited by the Healthcare Facilities Accreditation Program, Hendricks Regional Health staffs a full complement of physicians in a variety of specialties at locations in Danville, Avon, Plainfield, Brownsburg, Lizton and Bainbridge. To learn more call (317) 745-3627 or visit www.hendricks.org.