What Are We Measuring?
Patient experience is an important part of healthcare quality, and we regularly survey our patients to gain insights into how we can deliver even better experiences throughout our health system. One key question included in our patient satisfaction survey program asks how well a patient understood his or her care when they were discharged from the hospital. This educational piece is critical because when a patient and their family understands their care, it helps ensure their recovery continues at home – and helps prevent readmission to the hospital. This metric specifically looks at how many of our patients said they “Strongly Agree” that they understood their care when they left the hospital. Through our third-party survey partner, Press Ganey, we can then see how we benchmark against other hospitals, as well as find insights for improvement.