Hendricks Regional Health is committed to delivering high-quality, patient-centered care. Our health system continues to grow to meet the needs of our community. See All Locations
To receive an estimated cost for an upcoming procedure at Hendricks, click here to access our online patient estimator tool. Or, call (317) 745-3549 from 8 a.m.–4:30 p.m. Monday through Friday.
Need help? Call (317) 745-DOCS
Helpful Background: The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of a patient’s perspective of their hospital care. The Centers for Medicare & Medicaid Services (CMS) publishes participating hospitals' HCAHPS results on the Care Compare website (www.medicare.gov/care-compare) four times a year. Additional HCAHPS results can be found online at www.hcahpsonline.org. Hendricks participates in the HCAHPS program and conducts regular telephone surveys of our patients.
Why Are We Measuring It and How Is It Important to Patient Safety? Research from Press Ganey and Compass One Healthcare shows that patients’ perceptions of environmental factors during their hospital visit are highly correlated with specific safety, quality and experience outcomes. This is one key reason why we include this in our patient safety metrics.
At Hendricks, we regularly measure and analyze our performance because it tells us what’s working well and where there are opportunities for improvement. Our ongoing results tracking provides evidence-based recommendations for our team to stay at the forefront of safe care. When viewing the chart below, it’s important to know that dates are based on the date the report was released to the public and actual outcome ranges vary. The graph below reflects data publicly released in January 2023 for a selected period of time. Learn more by visiting Medicare.gov Care Compare.
We encourage patients and family members to use many of the different resources available to compare and choose a hospital or healthcare provider. Examples include Medicare.gov Care Compare and Leapfrog Ratings as well as talking with your doctor.