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Keeping Patients Safe

Hendricks Regional Health is committed to providing safe care and helping our patients become and stay healthy. Learn more about patient safety at our hospital by clicking on a topic below:


Patient Safety Huddles

Hendricks Regional Health commemorated Patient Safety Week 2013 with the introduction of patient safety huddles to further our safety efforts. The idea of using a safety huddle has its roots in the concept of High Reliability Organizations (HROs). HROs are organizations that operate in complex and hazardous conditions and yet consistently achieve nearly error-free performance. Safety huddles at Hendricks Regional Health cover noteworthy events from the previous 24 hours, along with anticipated activities for the upcoming day. The huddles will support, promote and enhance the hospital's safety programs. Top »

Prevent Medication Mistakes

Staff administer an average of 120,000 doses of medication each month. A process of many check points helps to make sure the five "rights" of medication safety are met. That means the right patient gets the right drug in the right dose through the right route at the right time. We also use innovative ways like bedside bar code scanning to help keep our patients safe from medication mistakes. Top »

Prevent Falls

Hospitalized patients often are at increased risk for falling. Health conditions, along with unfamiliar surroundings and medical equipment attached to the patient can all increase that risk. Illnesses or medications can also raise a person's risk of falling, as they might be uncomfortable, dizzy or lightheaded, or simply limited in their mobility. Nursing staff evaluate every patient when he or she is admitted for risk of falling and repeat the assessment throughout the hospital stay. Patients with an increased risk have a bright yellow sticker on their wristband, and a yellow flag is placed on the door to their room so that all members of the care team are aware of the patient's increased risk.

Reminders have been placed at strategic locations in patient rooms to encourage patients to use the call light when they need to get out of bed. The "Call to Stop a Fall" reminder is posted in the patient-'s room and in the patient bathrooms. We want our patients and their families to know that we want them to Call to Stop a fall. Top »

Improve Communication

Good communication is the foundation of a successful healthcare team. In fact, many medical errors could by prevented by simply improving communication. From the simple to the high-tech, we continuously find ways to keep physicians, nurses and other care providers on the same page.

A high-tech example is an electronic device called Vocera, which gives hands-free communication to staff at any time or place in the hospital. This two-way, wireless tool gives nurses and physicians on-the-move the ability to respond to pages at any moment.

Using electronic medical records also helps caregivers stay in touch, in and out of the hospital. All of the specialists and primary care doctors in the Hendricks Regional Health Medical Group share a wireless communication network for fast, easy access to a patient's medical record. This technology also provides faster test results and paperless physician orders.

Providing safe, effective care means understanding which processes work and which need improvement. That's why our Patient Safety Committee began in early 2008 to make regular rounds in all clinical areas. Informal discussions with doctors and nurses on the front lines of care lead to real-time feedback for improvement, and that means safer care for patients. Top »

Work Together for Safer Care

Patient safety at Hendricks Regional Health is rooted in our culture. It is integrated into the way we care for all patients, and that's why it takes input from everyone to meet our safe care goals. Teamwork and collaboration can be found across the hospital, working to improve care and save lives. For example, FASTeam (Focus Assessment and Support Team) is our rapid response team that stabilizes a patient in a crisis situation. If a patient's condition is at risk of deteriorating, this team of experienced clinicians is called in early to help. FASTeam has helped decrease emergency resuscitations ("Code Blues") and the number of patients transferred to the Intensive Care Unit (ICU).

Other teams were established to help prevent infection, improve stroke care, reduce the "door to EKG" time of heart patients in the emergency department and more. Top »

Prevent Infection—In and Out of the Hospital

Hand hygiene is one of the most important ways to prevent the spread of infection to patients. We keep patients healthier by providing staff and visitors with easy access to soap and water or alcohol-based hand cleaners throughout the hospital, along with colorful signs reminding everyone to get "all hands to the pump."

Drug-resistant "superbugs" like Methicillin-resistant Staphylococcus aureus (MRSA) often make national news headlines. However, MRSA and other hospital-acquired infection rates at Hendricks Regional Health are extremely low compared to national averages.

We also work hard to reduce our patients' risk of other infections such as pneumococcal pneumonia and influenza, which can cause serious complications. Studies have shown that many older Americans are not up to date on these important preventive measures. That's why we screen every non-surgical patient and provide needed vaccines. Top »