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Keeping Patients Safe

Hendricks Regional Health is committed to providing safe care and helping our patients become and stay healthy. Learn more about patient safety at our facilities by clicking on a topic below:

Patient Safety Huddles

Hendricks Regional Health utilizes patient safety huddles to further our safety efforts. The idea of using a safety huddle has its roots in the concept of High Reliability Organizations (HROs). HROs are organizations that operate in complex and hazardous conditions and yet consistently achieve nearly error-free performance. Safety huddles at Hendricks Regional Health cover noteworthy events from the previous 24 hours, along with anticipated activities for the upcoming day. The huddles support, promote and enhance our safety programs. In addition, they complement any reporting we issue to Indiana's Medical Error Reporting SystemTop »

Prevent Medication Mistakes

Our staff administer an average of 120,000 doses of medication each month. A process of many check points helps to make sure the five "rights" of medication safety are met. That means the right patient gets the right drug in the right dose through the right route at the right time. We also use innovative ways like bedside bar code scanning to help keep our patients safe from medication mistakes. Top »

Prevent Falls

Hospitalized patients often are at increased risk for falling. Health conditions, along with unfamiliar surroundings and medical equipment attached to the patient can all increase that risk. Illnesses or medications can also raise a person's risk of falling, as they might be uncomfortable, dizzy or lightheaded, or simply limited in their mobility. Nursing staff evaluate every patient when he or she is admitted for risk of falling and repeat the assessment throughout the hospital stay. Patients with an increased risk have a bright yellow sticker on their wristband, and a yellow flag is placed on the door to their room so that all members of the care team are aware of the patient's increased risk.

Reminders have been placed at strategic locations in patient rooms to encourage patients to use the call light when they need to get out of bed. The "Call to Stop a Fall" reminder is posted in the patient's room and in the patient bathrooms. We want our patients and their families to know that we want them to Call to Stop a fall. Top »

Improve Communication

Good communication is the foundation of a successful healthcare team. In fact, many medical errors could by prevented by improving communication. From the simple to the high-tech, we continuously find ways to keep physicians, nurses and other care providers on the same page.

Using electronic medical records helps caregivers stay in touch with each other and patients, in and out of our facilities. In 2018, Hendricks Regional Health transformed our communications by transitioning to a single electronic medical record. The implementation of Epic gave all of the specialists and primary care doctors in the Hendricks Regional Health Medical Group fast and secure access to a patient's medical record.

In addition, we gained access to Epic's secure patient portal. MyChart engages patients in their care. With MyChart, patients have their personal and family health information at their fingertips, they can message their providers, schedule appointments, request prescription refills and be more involved in managing their health. This technology also provides faster access to lab and test results.

Providing safe, effective care means understanding which processes work and which need improvement. That's why our Patient Safety Committee makes regular rounds in all clinical areas. Informal discussions with doctors and nurses on the front lines of care lead to real-time feedback for improvement, and that means safer care for patients. Top »

Work Together

Patient safety is rooted in our culture at Hendricks Regional Health. It is integrated into the way we care for all patients, and that's why it takes input from everyone to meet our safe care goals. Teamwork and collaboration can be found across our organization, working to improve care and save lives. For example, FASTeam (Focus Assessment and Support Team) is our rapid response team that stabilizes a patient in a crisis situation. If a patient's condition is at risk of deteriorating, this team of experienced clinicians is called in early to help. FASTeam has helped decrease emergency resuscitations ("Code Blues") and the number of patients transferred to the Intensive Care Unit (ICU).

Other teams were established to help prevent infection, improve stroke care, reduce the "door to EKG" time of heart patients in the emergency department and more. Top »

Prevent Infection

Hand hygiene is one of the most important ways to prevent the spread of infection to patients. We keep patients healthier by providing staff and visitors with easy access to soap and water or alcohol-based hand cleaners throughout our facilities, along with colorful signs reminding everyone to get "all hands to the pump."

Drug-resistant "superbugs" like Methicillin-resistant Staphylococcus aureus (MRSA) often make national news headlines. However, MRSA and other hospital-acquired infection rates (hospital compare) are extremely low at Hendricks Regional Health compared to national averages.

We work hard to reduce our patients' risk of other infections such as pneumococcal pneumonia and influenza, which can cause serious complications. Studies have shown that many older Americans are not up to date on these important preventive measures. That's why we screen every non-surgical patient and provide needed vaccines. Top »