Detailed Scores

Experiences about the care you received:

HRH Score, % of people responding ‘Always’

State average, % % of people responding ‘Always’

U.S. Average, % % of people responding ‘Always’

How often patients reported how well nurses communicated in a way patients could understand and treated patients with courtesy:

81%

80%

78%

How often patients reported how well physicians communicated in a way patients could understand and treated patients with courtesy:

84%

82%

81%

How often patients reported receiving timely response for help with a bedpan or call button:

68%

69%

66%

How often patients reported having their pain managed

73%

72%

70%

How often patients reported having medicines explained to them in a way they could understand, including potential side effects:

62%

63%

63%

Hospital Environment Items:

HRH Score, % of people responding ‘Always’

State average, % % of people responding ‘Always’

U.S. Average, % % of people responding ‘Always’

How often patients reported that their room and bathroom were kept clean:

76%

75%

73%

How often patients reported that the area around their room was quiet at night:

59%

59%

60%

How effectively the hospital performed at time of discharge:

HRH Score, % People responding "Yes"

HRH Score, % People responding "No"

State Average Score, % People responding "Yes"

State Average Score, % People responding "No"

U.S. Average Score, % People responding "Yes"

U.S. Average Score, % People responding "No"

How often patients reported being asked if they needed assistance after they were discharged and got that information in writing:

90%

10%

85%

15%

84%

16%

Overall rankings of Hendricks Regional Health:

HRH Score, % 9 and 10 rating

State average, % 9 and 10 rating

U.S. Average, % 9 and 10 rating

Overall Rating of Hospital (0=Worst Hospital 10=Best Hospital)

83%

73%

69%

HRH Score, % of people responding ‘Definitley Recommend’

State average, % % of people responding ‘Definitley Recommend’

U.S. Average, % % of people responding ‘Definitley Recommend’

How often patients were willing to recommend this hospital to their friends and family:

84%

73%

70%